While I understand, the need for additional policies, I don’t understand the refusal to communicate and when you do ask for clarification, I absolutely don’t understand the aggressive rudeness. Other than the actual server at the restaurant, every employee was hostile and aggressive, robotically repeating COVID policy. The morning of checkout we were told they weren’t doing late checkout. We also requested late check out with the booking agent. I asked why it wasn’t listed on our itinerary and was told that it was in our confirmation email. On the second morning, we went down for our spa treatment and were kicked out because there is another new policy that you can’t be in the spa more than 30 minutes before treatment. The booking agent, despite being aware of the intention to use the spa, never communicated the policy. To our surprise, we were not allowed to use the spa amenities on the first day because pedicures are excluded from the spa. My husband booked 2 days worth of spa treatments. My husband and I have been coming to the Lodge and SkaNa for our anniversary for several years.
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